Privacy & cookies

PRIVACY AND COOKIES POLICY
Table of Contents
INTRODUCTION AND GENERAL TERMS 
WHO ARE WE? 
WHAT INFORMATION WILL SOUTHERN LUBRICANTS COLLECT ABOUT ME? 
HOW WILL SOUTHERN LUBRICANTS USE THE INFORMATION IT COLLECTS ABOUT ME? 
WHEN WILL SOUTHERN LUBRICANTS CONTACT ME? 
GENERAL CONTACT
CONTACT FOR MARKETING PURPOSES?  
WILL SOUTHERN LUBRICANTS SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE? 
OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO SOUTHERN LUBRICANTS
WHAT IF I AM AGED UNDER 18? 
HOW LONG WILL SOUTHERN LUBRICANTS KEEP MY INFORMATION? 
CAN I REQUEST THAT MY DATA BE DELETED? 
CAN I FIND OUT WHAT DATA SOUTHERN LUBRICANTS HOLDS ABOUT ME? 
COOKIES 
WHAT IS A COOKIE? 
HOW DOES SOUTHERN LUBRICANTS USE COOKIES? 
OTHER INFORMATION COLLECTED FROM WEB BROWSERS 
DO NOT TRACK BROWSER SETTINGS 
CHANGES TO SOUTHERN LUBRICANTS’ PRIVACY AND COOKIES POLICY  
CONTACTING SOUTHERN LUBRICANTS ABOUT THIS PRIVACY AND COOKIES POLICY 
INTRODUCTION AND GENERAL TERMS

The aim of this privacy policy is to explain to you how we control and process your data. This includes the collection, usage, disclosure, transfer, storage and disposal of your data.

Southern Lubricants is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy and Cookies Policy relates to our use of any personal information that we collect from you when using our website and online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

This Privacy and Cookies Policy explains the following:

  • What information Southern Lubricants may collect about you;
  • How Southern Lubricants will use information we collect about you;
  • When Southern Lubricants may use your details to contact you;
  • Whether Southern Lubricants will disclose your details to anyone else;
  • Your choices regarding the personal information you provide to us;
  • The use of cookies on Southern Lubricants websites and how you can reject cookies.

Southern Lubricants is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”). No website can be completely secure.

The Southern Lubricants website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

For a full version of our Privacy and cookies policy please click here.

 

WHO ARE WE?

Southern Lubricants is a Devon-based lubricant supplier. Southern Lubricants has been “The Expert choice in Lubricants” delivering lubricant solutions to customers across all Market Sectors including aerospace, agriculture, automotive, defence and marine, for more than 30 years.

We believe in fostering close working relationships with all our clients so that they get the advice, professionalism and service they need to make informed decisions for their business.

Working with the world’s largest brands, we create lubricant management programmes and bespoke blending for a variety of applications. In addition, our in-depth industry knowledge means we can offer comprehensive technical support across the board.

To find out more, please click here.

 

 WHAT INFORMATION WILL SOUTHERN LUBRICANTS COLLECT ABOUT ME?

When you make an enquiry on our Web site or place an order on the phone directly from our office, we do collect certain personal information from you. In running and maintaining our website and in general when conducting our business, we may collect and process the following data about you:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you when you make an enquiry online or call into the office asking for a lubricant quote, ask for technical information on a product/machine; enter a competition, promotion or survey and when you report a problem with our site. This may include name, address, payment information, telephone and email.
  • Information that you provide when you communicate with us by any means.

Southern Lubricants collects information about how you use our website and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information please see the section on Cookies. All such information is held on secure servers. Southern Lubricants complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.

 

HOW WILL SOUTHERN LUBRICANTS USE THE INFORMATION IT COLLECTS ABOUT ME?

Southern Lubricants will use your personal information for a number of purposes including the following:

  • To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
  • To provide you with the most user-friendly online navigation experience;
  • To contact you about a submission you have made;
  • To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.
  • For analysis and research purposes so that we may improve the services offered by Southern Lubricants. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;
  • We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;

 

Where Southern Lubricants proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to Southern Lubricants’s Privacy and Cookies Policy for details.

 

WHEN WILL SOUTHERN LUBRICANTS CONTACT ME?
General contact

We may contact you in relation to any order or quote you have asked us for. This includes any contact or enquiry that you submit to us when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

 

Contact for marketing purposes?

Southern Lubricants will only send you marketing emails where you have agreed to this.

We offer regular emails and bulletins to let you know about Southern Lubricants news and services.

We may personalise the message content based upon any information you have provided to us previously and your business type.

 

WILL SOUTHERN LUBRICANTS SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes. We will keep your information within Southern Lubricants except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies), or as described in this section and the section concerning Offensive or Inppropriate Content.

Generally, we will use your information within Southern Lubricants and will only share it outside Southern Lubricants where you have requested it or given your consent. Sometimes Southern Lubricants uses third parties to process your information on our behalf, for example we use repautable banking institutions to process card payments. Southern Lubricants requires these third parties to comply strictly with its instructions and Southern Lubricants requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

 

OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO SOUTHERN LUBRICANTS

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to Southern Lubricants websites, social media or communications channels, Southern Lubricants may remove such content.

 

Where Southern Lubricants reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, Southern Lubricants may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Southern Lubricants would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

 

WHAT IF I AM AGED UNDER 18?

If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to Southern Lubricants when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

 

HOW LONG WILL SOUTHERN LUBRICANTS KEEP MY INFORMATION?

We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with Southern Lubricants.

 

CAN I REQUEST THAT MY DATA BE DELETED?

Please see the section on finding out what data Southern Lubricants holds about you.

 

CAN I FIND OUT WHAT DATA SOUTHERN LUBRICANTS HOLDS ABOUT ME?

Under the General Data Protection Regulation you have the right to request a copy of the personal information Southern Lubricants holds about you and to have any inaccuracies corrected or your data deleted. We will require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Manager, Southern Lubricants, Moorlands House, North Road, Okehampton, EX201BQ (Email: info@southernlubricants.co.uk).

We will need two copies of forms of identification, which can be:

Passport

Driving licence

Birth certificate

Utility bill (from last 3 months)

Current vehicle registration document

Bank statement (from last 3 months).

 

COOKIES
What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Southern Lubricants website. However, you can change your cookie settings at any time. Please note that cookies can’t harm your computer. We don’t store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors. During the course of any visit to the Southern Lubricants website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

 

How does Southern Lubricants use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our Tank replacement page, we might find this out from your cookie and relevant information on your second and subsequent visits. Southern Lubricants uses this type of information to help improve the services it provides to its users.

Please note that during your visits to Southern Lubricants websites you may notice some cookies that are not related to Southern Lubricants or the our contractors.

To enhance the user experience, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the Southern Lubricants website. Southern Lubricants does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Southern Lubricants website.

Where Southern Lubricants embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. Southern Lubricants does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

 

Other information collected from web browsers

Your web browser may also provide Southern Lubricants with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Southern Lubricants and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact info@southernlubricants.co.uk.

 

DO NOT TRACK BROWSER SETTINGS

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests. We’re giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

 

CHANGES TO SOUTHERN LUBRICANTS’ PRIVACY AND COOKIES POLICY

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to Southern Lubricants. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Southern Lubricants websites to submit personal information to us. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

 

CONTACTING SOUTHERN LUBRICANTS ABOUT THIS PRIVACY AND COOKIES POLICY

If you any questions or comments about this Privacy and Cookies Policy please contact:

Data Manager

Southern Lubricants

Moorlands House

North Road

Okehampton

EX201NY

Email: info@moorlandfuels.co.uk.

We use Southern Lubricants over other local suppliers because you provide critical stock holding of key products, technical knowledge that is second to none, consistent deliveries and an overall level of support that is hard to beat.

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